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FREQUENTLY ASKED QUESTIONS AND DELIVERY POLICY
Once you have generated a shopping basket you are required to Login. If you are a new customer, you will be required to enter your name and address etc. If you elect to open an Account with us, you will need to add your account details such as name address and contact telephone number. When opening an account there is a box to select if you wish to keep up to date with our monthly email where you will be emailed regarding new products and further special offers.
It is possible to order through our website without storing all your details on our system but should you wish to re-order then you will need to fill out all your details again and you will not be able to access our repeat order facility that has been added to our website for easier and quicker ordering.
How to use a discount code
Simply type the current discount code in the “Promotion code” text box, then click the "use promotion code" button just below the text box the page will update with your discount being applied to your order. The website will only accept one offer code per transaction when applying a discount code on your order. We are very sorry but discounts cannot be applied to any order retrospectively. If you have any doubt that you have not received your discount please contact us before you pay for your order via the Sage Pay payment portal and we will assist you.
We accept Visa, Mastercard, Electron, Solo, Maestro Switch and Delta cards.
You can now pay for your order through PayPal by proceeding through the Sage Pay payment portal as you would do if you were going to pay with a credit card. If you use this option please make sure you are not paying via e-cheque as this can take 10-14 days to clear, delaying your order considerably.
Delivery Schedule
We offer free UK delivery on all products. Orders received by 1pm are normally despatched the same working day. Most inkjet cartridges are dispatched via Royal Mail's First Class Post Service so you usually get your items the next day. Some Toner Cartridges may be dispatched by Courier service and other items such as Photo Albums by 2nd Class Post. If your goods have not arrived after 4 working days (excluding weekends), please contact us. We aim to deliver all orders within 2-7 days if the goods are in stock. If the goods you order are “Out of Stock” we will send out the order to you as soon as the product becomes available again. The Distance Selling Regulations require that goods are delivered within 30 days from the day after your order is submitted. If that is not possible, including where the item has been lost in the post, we will inform you before the end of the 30 day period and set out a new delivery deadline with your agreement. Alternatively we can provide a full refund. This refund will be provided within 30 days.
European Union Postal Charges
All E.U. orders will incur an airmail charge of £2.50. Please contact us by phone on +441202699988 if you require a toner shipped to an EU country outside of the UK. Please note photo albums cannot be delivered outside of the UK.
Worldwide Postal Charges
Please be aware that some cartridges may have a regional code and compatibility. We therefore cannot guarantee our cartridges are compatible outside of Europe. We recommend that international customers check the cartridge code with their printer information before ordering to ensure compatiblity. All Worldwide orders will incur an airmail charge of £5.00. Please contact us by phone on +441202699988 if you require a toner to be shipped internationally.
Please note photo albums cannot be delivered outside of the UK.
Tax Charges
All prices shown are including VAT which is currently charged at 20%.
Credit Card Security
WE TAKE SECURITY EXTREMELY SERIOUSLY and can assure you of the following:
Before you enter your credit card details you will be transferred to our 128 bit encrypted Secured Socket Layer (SSL) server. If you look at the address of the payment page you will notice that it begins with https://. This means that it is on a Secure Server and all transactions that take place are encrypted between your browser and the server. Nobody is able to obtain your credit card details nor other information.
Of equal importance is the security which surrounds the payment system. By making use of Protx we have the most sophisticated online trading system available. It allows us to safely process your credit card payment with the bank, and complete the financial transactions securely behind protected military strength firewalls.
No personal or financial details are left unencrypted on a remote server, and such details are never sent by email.
Guarantee
We believe it's our service that makes the difference. All our products are of the highest quality and are all fully guaranteed. In the unlikely event that you do have problems with any of our products you should contact us immediately. If you need to return an item please refer to our Returns Policy.
Privacy Policy
Selectafont do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents in your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you have opened an account.
Email and newsletter details.
Signing up to an account with us will put your email address on our monthly newsletter. There are options to remove your email address from the newsletter either by a link in the newsletter or email us at sales@selectafont.co.uk.
Returns, Cancellations and Refunds Policy
Please check the goods on delivery to ensure that they are supplied correctly. If any of the goods are unwanted you have the right to return the goods within 7 working days after the day of receipt for a full refund minus the cost of postage to return the item.
Items that are found to be faulty will be replaced up to 12 months from your order date. Please contact us prior to sending the faulty items back to ensure that we can confirm that the cartridges are faulty.
For the return of faulty or misdescribed items, you have the right to return these within a reasonable period. Our policy is that these items should be returned within 28 days of a fault becoming apparent. This does not affect your statutory rights. If the item is deemed faulty or misdescribed you will be given a full refund including reasonable cost of postage. We deem reasonable cost of postage as recorded/adequately insured Second Class or Standard Parcel post. We cannot refund postage costs for items sent Special or Next Day Delivery.
Items should be treated with reasonable care in order to qualify for a refund. In the case of unwanted or misdescribed items this allows for the right to examine the goods adequately.
Ideally in the first instance, contact us by email on sales@selectafont.co.uk so that we can assist with any possible setup issues you may have, but otherwise return any items with a note detailing your order number and problem to:
Selectafont
12a Birch Copse
Technology Road
Poole, Dorset
BH17 7FH
We recommend that you send items by recorded and insured post, as we cannot be held responsible for returned items lost in transit.
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